Refund policy

At xelmioio.store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Return Window Our return policy lasts 30 days. If 30 days have gone by since the date of delivery, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• A receipt or proof of purchase is required.

Non-Returnable Items Several types of goods are exempt from being returned, such as gift cards, downloadable software products, and certain personal care items.

The Return Process To initiate a return, please contact us at info@xelmioio.store. Please include your order number and the reason for the return. Note: Please do not send your purchase back to the manufacturer or the shipping address on the package without prior authorization from our team.

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of business days.

Shipping Costs You will be responsible for paying for your own shipping costs for returning your item unless the product arrived damaged or defective. Shipping costs are non-refundable.